1 Year Money-Back as per the OUR Invoice Amount:
- Any Statement Jewellery bought from Ahmad Jewellers, can be exchanged or returned within 1 year of the date of the invoice.
- On Return the Jewellery will be checked in Our Lab and if all details specification are the same as on the time of the Sale / Invoice ( Metal & Stone Specifications / Other Details) then we will Keep the Jewellery and Return the Cash or Exchange with any other Ahmad Jewellery as per the our Invoice amount when Sold.
- The product should be accompanied by the original product certificate ( If Any) and the original / copy of the invoice for all Exchange / Money-Back within the Time Frame of Money-Back / Exchange Period Policy.
Exchange/Buy Back Policy(Statement Jewellery) after 1 Year of the Invoiced Date:
- After 1 Year of the Invoiced Date all Statement Jewellry will be Exchanged or Buy Back by Al-Ahmad for 50% of the Invoiced Value upon inspection of the Jewellry by Our Workshop once received.
- If the Jewellery is Damaged or Broken then the Decision would be taken after the Inspection.
Repair Policy:
- If you want to resize your ring, the company will resize it free of cost except in certain cases where the resizing is not possible.
- If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
- If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
- In case of a refund, the payment of the same shall be made by way of an online bank transfer within 10 days of dispatch of the resized product.
- If for some reasons, your product needs to be repaired, the company shall repair / replace the product for charges which would be determined by the company on a case to case basis.
- Shipping charges under Repairs & Resizing policy shall be borne by the customer.
- This feature is not available for international orders.
Feel free to contact us if you have any queries